56 docs tagged with "For operators"

What the custom domain verification messages mean and how to fix DNS, web server aliases and plan benefits.

Why a site displays the temporarily unavailable page (HTTP 503) and how to restore access.

Why site admins cannot upload plugins and themes by default, why isolated sites start without themes, and how to manage extensions.

How Apache, LiteSpeed and Nginx handle path routing, .htaccess rules and domain symlinks in GrabWP.

Set the layout, brand colors, status colors and plan badge colors of the signup, pricing, template and customer dashboard screens, and how languages and RTL work.

Back up one site at a time, schedule automatic backups, send copies to S3 and restore a site from a backup archive.

How to fix Pro config write errors, broken symlinks, S3 storage driver switches and backup or restore warnings.

Define what each plan includes, sell extras on top of a plan, and install GrabWP add-on plugins from the Add-ons tab.

Let customers connect their own domain to their site, choose Cloudflare SaaS or Direct IP, and verify domains on the Domains screen.

Copy a site, or your main site, into another site: database, uploads and (with Pro) plugins and themes.

What a site (tenant) is, and how to create, find, edit and delete sites on Tenancy > All Tenants.

Edit the seeded plans, set prices, benefits, display and payment IDs, and turn on a free trial for a paid plan.

Collect extra customer or subscription details during WaaS signup with the GrabWP Tenancy Custom Fields add-on.

Read your revenue, subscriber and trial numbers, look up recorded events in the activity log, and retry or dismiss a stuck site build.

Shared database, isolated MySQL or isolated SQLite: what each means, what it needs, and how to set the default and one site's choice.

Choose who gets admin notifications, set the email footer and trial reminder days, and edit, preview and test the customer and admin email templates.

Why scheduled renewal checks, trial reminders, auto backups or emails fail to run, and how to set up server cron and SMTP.

Replace an old address everywhere in one site's database after a domain change, a clone or a restore.

Every setting on Tenancy > Settings, with its label, default and what it does on your sites.

Offer a free trial, follow a subscription from signup to renewal, grace period and suspension, and change a customer's subscription by hand.

The four public pages WaaS needs (signup, dashboard, templates, pricing), how to repair them, and how to build them with shortcodes or blocks.

Plain meaning of terms used across GrabWP Tenancy, Pro and WaaS, organized alphabetically from A to Z.

Check DNS, pages, plans, payments, emails and a full test signup on the production site before you send customers to it.

WordPress and PHP minimums, writable directories, PHP extensions, server cron and email setup for GrabWP.

What GrabWP WaaS adds to your WordPress site, the five parts of a website service, and what happens between a signup and a finished customer site.

Install the free GrabWP Tenancy plugin and GrabWP Tenancy Pro, run the setup wizard and check the Status page.

How the Admin icon logs you in to a client site without a password, the 30 minute window, and what its error messages mean.

Setup steps tested by the GrabWP team for running GrabWP on an Ubuntu VPS managed by xCloud.

Why the red load.php notice appears in wp-admin and how to add the GrabWP Tenancy loader block to wp-config.php.

How to fix missing MU-plugin, missing data directory, file permission errors and legacy path structure notices.

Lookup table of exact admin notices, status warnings and error messages across GrabWP plugins, with their cause and troubleshooting guide.

Why path-based site URLs return 404 or open the main site, and how to configure Apache, LiteSpeed or Nginx.

How to fix Stripe secret key errors, SePay VND currency requirements, WooCommerce anchor product issues and known Xendit errors.

Choose and connect a payment provider (Polar.sh, Stripe, Sepay, Xendit or WooCommerce), set your currency, link plans and test a payment.

Share plugins and themes from the main site or give a site its own, manage them on the Extensions screen, and decide whether clients may install their own.

Activate, check or revoke your GrabWP Tenancy Pro license key, and what happens without one.

What each error message on Tenancy > License means and how to activate or clear your GrabWP Tenancy Pro license key.

Every tab on Tenancy > Pro Settings: defaults for new sites, folders, symlinks, S3 storage, backups and CDN.

Where to find GrabWP plugin changelogs and verification dates for the help hub.

Keep site uploads on Cloudflare R2, AWS S3, MinIO, Backblaze B2 or another S3-compatible bucket, and move existing media between disk and S3.

Which timed jobs GrabWP runs, what Disable WP-Cron really turns off, and when you need a server cron job.

What you need, how to install the three plugins, and how the setup wizard takes you from an empty site to a working signup page.

Lookup tables for the WaaS shortcodes and their attributes, the five blocks, the 18 email and page templates with their tokens, the webhook routes and the scheduled jobs.

Choose which signup steps customers see, in what order, on how many screens, and with what labels, using signup flow presets.

What signup validation errors mean, which site names are reserved, and how to retry a stuck provisioning job.

How visitors reach each site by path or by domain, how to choose a routing mode, and how to point a domain at your server.

Why clicking the site wp-admin link redirects to wp-login.php?grabwp_token_error=1 and how to fix token or object cache issues.

Edit one site's title, tagline and admin email, and give one site its own value for a GrabWP setting instead of the global one.

Lookup tables for subscription statuses and what they do to a site, suspension reasons, site build states, invoice, service, discount and license statuses, and clone and backup steps.

Turn a site into a template customers can start from, organize the gallery with tags and tag groups, and import templates from CSV.

Every setting on the General, Billing Providers and Currency Settings parts of Waas > Settings, with its label, default and what it does.

The facts support needs to answer quickly: versions, Status page, web server and the exact error text.

The folders GrabWP uses for your sites' files, settings and databases, and how to move an older folder.

Map of every GrabWP menu, tab, per-site screen and row icon in the main site's wp-admin.

Every GrabWP WP-CLI command with its arguments, flags and one example.

Create your first client site with GrabWP, open its wp-admin in one click and check that everything works.